Paradigm Shifts for Techs: Managed Services Part 1 by Derek R. Iannelli, IT Strategist, Progressive Integrations, Inc., When I ‘closed’ my first M&S agreement (maintenance & support), I thought I finally figured it out, and if I could sell enough of them, our business would making the American Dream come true. That was 10 years ago. Until this past year, I still had the same thoughts regarding M&S agreements until our economy started to affect our clients too. Instead of the fluidity or automatic renewal agreements (essentially blocks of hours for them to use whatever way they wanted), I noticed a change in our maintenance appointments first. They started to turn them down because they wanted to save their hours. What ended up happening, no matter what type of convincing argument I had, was it inevitably turned into a B/F (break-fix, one-shot, one-kill) [+]

In listening to the feedback of our valued Maintenance & Support clients, Progressive Integrations, Inc., makes a bold move with managed services Johns Island, SC, October 28, 2009: For 2 years, Progressive Integrations, Inc, saw a need for its client to have a source for IT (Information Technology), whereas previously much of it was outsourced. It became imperative that better service to the client consisted of having total system integration with one vendor. Thus the Progressive Integrations IT Division was born. Since that time, we have been primarily an installation and B/F (break/fix) shop for our clients and that has gone well for us, but our clients started asking for more. Our clients requested a more proactive approach to IT considering such items as the economy and ROI (return on investment). Thus managed services were [+]