Sometimes you have to sit back and think if it’s actually worth the time or money to repair a computer. Alot of things come into play such as the make/model of the computer, how good is it, what is it used for, and finally what’s it worth.
We have alot of computers we work on that have serious issues and it basically comes down to doing the right thing. Do you tell the customer to put “x” amount of dollars into repairing it or are they just better off replacing it.
Really need to get a feel for this and direct the customer in the right direction. Nothing worse then doing a massive repair and shortley thereafter the customer having another problem that is going to entail them putting more money into the computer.
Sometimes it is just better to let the customer know their choices and then lead them in the direction that is best for the customer.
Dan
Computer Repair Business Learned
4 Responses to “Repair or Replace”
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June 12th, 2009 at 4:24 pm
Leading the customer in the correct direction is always the best thing to do.
June 21st, 2009 at 12:23 am
This topic is a hot thing to discuss. The life-cycle of a PC is getting shorter and a new computer is not costly. For example, if a 4+ years old computer needs to replace part(s), it makes sense to get a new one.
July 8th, 2009 at 1:30 am
I think it also depends on how infected the computer is. I would always recommend to backup the important info before you suggest scrapping the computer.
March 2nd, 2010 at 4:16 am
To repair or to replace is one of the main choices of the customer who have problems in his/her PC. It is very important to for the customer to know how bad the PC was damaged. Also important, is the cost of the repair compared to the cost of the new replacement. Or, if the repair would last or not.