In listening to the feedback of our valued Maintenance & Support clients, Progressive Integrations, Inc., makes a bold move with managed services Johns Island, SC, October 28, 2009: For 2 years, Progressive Integrations, Inc, saw a need for its client to have a source for IT (Information Technology), whereas previously much of it was outsourced. It became imperative that better service to the client consisted of having total system integration with one vendor. Thus the Progressive Integrations IT Division was born. Since that time, we have been primarily an installation and B/F (break/fix) shop for our clients and that has gone well for us, but our clients started asking for more. Our clients requested a more proactive approach to IT considering such items as the economy and ROI (return on investment). Thus managed services were considered. Progressive Integrations has been testing multiple managed services providers. Our main goal has consistently remained to provide superior customer service as well as value to our clients. As Progressive Integrations transitions (officially in January 2010) from primarily a B/F to managed services, our clients will be excited to know that we will become a managed services provider. What is a managed services provider?

Wikipedia defines a Managed Services Provider (MSP) as: A managed services provider (MSP), is typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they (not the client) determine that the services are needed. Most MSPs bill a flat or near-fixed monthly fee, which benefits their clients by providing them with predictable IT support costs.


Progressive Integrations Inc., as an MSP and services offered


Managing your home technology or small business is tough enough without computers getting in the way. Regular, scheduled maintenance of your system is the key to increasing their dependability and your productivity.

Progressive Integrations, Inc. proactively manages your network ensuring that your system is kept up-to-date with the latest security patches so they remain virus and spyware free. Progressive Integrations, Inc., also defragments and cleans your hard drives regularly, keeping your computers running at top speed.

Live monitoring of your systems keeps us aware of small problems before they become big ones. When a problem needs attention, Progressive Integrations, Inc. dispatches a trained technician to help resolve the issue.
What kind of services will be offered?

• 24/7 Real Time Network Monitoring
• Spyware Scans & Removal
• Virus Scans & Removal
• Remote Desktop Support
• Live Help-Desk Support
• PC & Server Maintenance & Repairs
• Data Back-up
• Data Recovery
• Firewall Setup & Support
• Printer Setup & Support
• New Computer System Setup
• Network Troubleshooting

You suggested and we listened; we are “there for you”, however and wherever you need us — in the store, on the phone, via online remote desktop or in your home. Anywhere. Anyhow. Our team of experts aspires to be the trusted partner you need to get the most from your technology. If you would like more details about our Managed Services call to setup an appointment today. We are offering a limited number of trials/discounts before our transition in January.

Respectfully Yours,

Derek Iannelli-Smith
IT Strategist
Progressive Integrations, Inc.
3424 Maybank Highway
Johns Island, SC 29455
843.559.2958 – office
www.progressiveintegrations.com