If you notice a recent post has been removed. The reason for removal is simply this "I am done with anyone who is not looking to improve our industry in general"...I have many other things to focus on that I believe will help our industry and the small business owner and that is where I am going to put my efforts in the upcoming year. [+]

Paradigm Shifts for Techs: Managed Services Part 1 by Derek R. Iannelli, IT Strategist, Progressive Integrations, Inc., When I ‘closed’ my first M&S agreement (maintenance & support), I thought I finally figured it out, and if I could sell enough of them, our business would making the American Dream come true. That was 10 years ago. Until this past year, I still had the same thoughts regarding M&S agreements until our economy started to affect our clients too. Instead of the fluidity or automatic renewal agreements (essentially blocks of hours for them to use whatever way they wanted), I noticed a change in our maintenance appointments first. They started to turn them down because they wanted to save their hours. What ended up happening, no matter what type of convincing argument I had, was it inevitably turned into a B/F (break-fix, one-shot, one-kill) [+]

US Commerce Association - Ashley Carter As you can see we have won an award!!!! But, WAIT so did a million other people..haha This has got to be one of the best deals going and here is how it works. They  send out a million emails to different businesses and claim they won the award. Then they tell them they can use the pictures and even get a press release to go with the award...So far so good....... Now the good part For $79.99 I can get the award in a plaque...Or for $179.99 I can get the one in the picture and lastly for the package price of $199.00 I can get both.... Now it's not worth trying to contact them and get some verification because all e-mails come back with a generic response. I asked [+]

As some of you know I have written in the past about forums and the benefit of them. But, then out of nowhere Bryce Whitty from Technibble comes up with an amazing contest. Simple contest, just answer some general questions and the winner(s) get: Instant Housecall – Remote Support Software CommitCRM – Client Management/Relationship Software Podnutz Laptop Repair Video Collection – Training Videos to Repair Laptops and Podcaster SUPERAntiSpyware Professional – Anti-malware Software And to makes things even better there was not just one winner but three. Congrats to the winners and congrats to Bryce for putting on such a great contest. [+]